Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make use of our website.

Our website address is:
http://feathertec.co.za

FeatherTec is the responsible party for the collection and processing of personal information through this website.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you use our website, place an order, leave comments, or interact with our services, we may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Order details and purchase history

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage information

Information Provided by You

Information may be collected when you:

Create an account on the website
Place an order
Contact us through the website
Subscribe to communications or newsletters
Leave comments on articles or posts

This information allows us to operate the website, provide services, and improve user experience.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string created from your email address (called a hash) may be provided to the Gravatar service to determine whether you are using it.

Gravatar privacy policy:
https://automattic.com/privacy/

After approval of your comment, your profile picture may be visible to the public alongside your comment.

4. Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS).

Visitors to the website may be able to download and extract location data from images available on the website.

5. Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality. Cookies help us:

Understand how visitors use the website
Remember user preferences
Improve website performance
Maintain login sessions

Comment Cookies

If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience and will last one year.

Login Cookies

When visiting the login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is removed when the browser is closed.

When you log in:

Login cookies last two days
Screen preference cookies last one year
Selecting “Remember Me” keeps login active for two weeks

Logging out removes login cookies.

Article Editing Cookies

If you edit or publish an article, a cookie will be stored indicating the post ID of the edited article. It expires after one day.

Users may disable cookies through their browser settings, though some website functionality may be affected.

6. Embedded Content from Other Websites

Articles on this site may include embedded content such as:

Videos
Images
Articles
Social media posts

Embedded content from other websites behaves exactly the same as if the visitor had visited the external website directly.

These websites may:

Collect data about you
Use cookies
Include third-party tracking
Monitor interaction with embedded content

This includes tracking interactions if you are logged into those services.

7. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Arrange delivery of purchased products
Communicate with customers about orders
Provide customer support
Improve our website and services
Maintain website functionality
Prevent fraud and ensure secure transactions
Respond to enquiries or support requests

Your information is used only for legitimate business purposes.

8. Payment Processing

Payments made through our website are processed securely through PayFast.

We do not store or have access to your credit or debit card details.

All payment information is handled directly by the payment gateway provider using secure technology.

Customers are encouraged to review PayFast’s privacy policy for more information on how payment information is handled.

9. Who We Share Your Data With

We do not sell or rent personal information to third parties.

However, we may share necessary information with trusted third-party service providers in order to operate our business and provide services, including:

Payment processors
Courier and delivery companies
Website hosting providers
Technical service providers
Spam detection services

If you request a password reset, your IP address may be included in the reset email.

These third parties are required to keep personal information secure and use it only for the intended service.

10. Data Security

We take reasonable steps to protect personal information using appropriate technical and organisational security measures.

This includes safeguards designed to protect information against:

Unauthorised access
Disclosure
Alteration
Misuse

However, no online system can be guaranteed to be completely secure.

11. How Long We Retain Your Data

Comments

If you leave a comment, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically.

Registered Users

For users who register on our website:

Personal information stored in the user profile is retained
Users can view, edit, or delete their personal information at any time
Usernames cannot be changed
Website administrators may also access and edit this information

12. Your Rights Over Your Data

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Object to certain uses of your personal information
Request an exported file of your personal data

Requests regarding personal information can be made by contacting us through the contact details on our website.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

14. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Some data may also be processed by third-party providers required to operate the website, such as hosting services or payment gateways.

Some of these service providers may process personal information outside South Africa. Where this occurs, we take reasonable steps to ensure that your information remains protected in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page, and continued use of the website after changes are posted indicates acceptance of the updated policy.

16. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.

POPIA Complaints

If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za